Distributors and Sales reps must provide consultation at every point in the process in order to
ensure the success of the client’s project. The basic process goes like this:
Step One – Open an account, upload artwork, and fill out the enquiry form
For customized products, upload your artwork in any photo format, and fill out the enquiry form
indicating Size, Quantity and Destination. For standard products, simply fill out the order
form.
Step Two – Animation Design and Price Quote
Once we receive your artwork, we will design animation according to your description on the
enquire form, at no cost. We will also email you a virtual sample of the animation design for your
approval. Our quotation including unit price, set-up fee, shipping cost, and production time will
be emailed to you with this animation design. The “set-up fee” is a one-time charge for
prototyping (tooling fee) for the initial prototype. Prototyping costs vary, depending upon the
specifications of the project. The set-up fee will be credited back with orders over US$30,000.
Step Three – Prototyping
In this phase, the client needs to confirm the animation design and fill out the order form and
click the email link of “place order” for a modification of the animation design. In order to place
the order, the client needs to provide a high quality image to advance the prototyping stage.
Requirements for the image are as follows:
For photo images: The resolution should be at least 150 to 200dpi with 100% sized properly for
the size of final sign as a Photoshop (psd file)
For graphics or logos: The pantone color numbers (or KHS, CMYK ) should be provided as a
reference of production.
The prototype will take three weeks to complete. It will serve as a “master” proof for final
approval and the production build will be based on this prototype. Additional charges may be
incurred for last minutes changes to the graphics or text. It is important to ensure that the
electronic proofs of the animation are correct prior to proceeding to the prototyping stage.
Step Four – Production (Deposit)
To start volume production after the prototype has been approved, Flexmedia requires a signed
purchased order and a deposit equal to 50% of the purchase order for EL panels and invertors,
for all orders costing more than US$5,000. The client needs to make full payment before
production for all orders under US$5,000.
Upon receipt of the order and deposit, Flexmedia will provide a firm production schedule.
Step Five – Order Complete
Upon completion of the order, Flexmedia will send the customer confirmation of the order along
with a video file showing the finished products.
Step Six – Payment and Release
All orders require full payment before shipping.
The initial 50% was paid with the order as deposit to begin manufacturing. The customer will be
required to pay the remaining balance of the total contract value before the manufacturer will
release the product. We will ship the product to the destination designated by the customer.
The customer has the option of pre-payment of the shipping charges to Flexmedia, or paying
for the delivery charges upon receipt of shipment.
Step Seven - Delivery
Once payment is received, the products will be shipped to the customer immediately.
Samples shipped by Express service “do require” customs clearance, but no importing tax has
to be paid in many countries because samples don’t have a declared commercial value.
For volume orders, no matter which shipping service is used, customs clearance will be
required and certain Tariff fees including (Importing Tax) will have to be paid. Otherwise goods
will be held by customs. Each country has its own determined country tariff rates. It is best for
customers to choose a customs category or ask their own broker to find a customs category
with which EL products are matching to a lower tax rate. In many countries customs category
8541.40.00.10. belonging to the category of Light Emitting Diodes, is used with this category
number, and no customs tax is charged and/or lower customs taxed will be charged.
Payment Information
Flexmedia accepts
- Bank Draft, Money Order, and Certified Check
- T/T Bank Transfer.
- Company Check
- Visa, Master Card and PayPal for order less than US$2,000
The bank Account Information of Flexmedia:
US Dollar Account:
Payable to: Flexmedia Canada Inc.
Mailing Address: C-O: HSBC Bank USA. National Association
Canal Street Office
254 Canal Street, New York
NY 10013
Routing No: 021001088
Account No: 062888196
Swift Code: MRMDUS33
